Terms & Conditions

By using this website, you agree to the terms listed below. If you don’t agree, please don’t use the site.

These Terms apply to all visitors (“Users”) and customers who create an account or place an order (“Customers”).

1. Use of the Website

This site is owned and operated by Novelty Jewellers. You may browse or shop, but please don’t copy, misuse, or republish any content or images from the site. We may update or remove parts of the website at any time, without notice.

2. Products & Orders

We do our best to make sure product images, descriptions, and prices are accurate. However, colors and sizes may look different depending on your screen, and some minor differences may occur.

Placing an order means you agree:

  • The information you provide is correct
  • You are over 18 years of age
  • You’re using your own payment method or have permission to use it
  • You understand availability, pricing, and delivery timelines may change

If we can’t fulfill your order for any reason (like out-of-stock items), we’ll contact you as soon as possible.

3. Payments

All payments are processed through secure third-party gateways. We do not store or access your card details. If you save your payment information during checkout, it will be tokenized (secured) based on RBI guidelines.

You agree that:

  • You are responsible for keeping your payment and login info safe
  • Novelty Jewellers is not liable for delays caused by your bank or payment provider
  • Tokenized cards can be removed by contacting us at orders@noveltyjewellers.com

4. Returns & Exchanges

We offer a simple return process. You have 14 days from the date of delivery to try your jewellery. If it doesn’t work out, email orders@noveltyjewellers.com and we’ll help you with the return.

  • Some items may not be eligible for return
  • Items must be in original condition, unused, and returned with packaging
  • Refunds may take a few working days, depending on your bank

5. Gift Cards & Store Credit

Gift cards or credit notes issued by Novelty Jewellers:

  • Are valid for one-time use only
  • Cannot be redeemed for cash
  • Must be used within the expiry period (if stated)
  • Are not replaceable if lost or stolen

6. Tokenization & Saved Cards

As per RBI guidelines, we do not store full card details. You may choose to save your card via tokenization. This replaces your card number with a secure code for faster checkout.

To remove saved cards, email services@noveltyjewellers.com with your registered email and phone number.

7. Privacy

Our Privacy Policy explains how we collect and use your personal data. By using this site, you also agree to our Privacy Policy.

8. Eligibility

You must be 18 years or older to make a purchase or register an account. If you are under 18 years old, please have a parent or guardian to assist you while using this site.

9. Limitation of Liability

We do our best to keep the site accurate and running smoothly. However, we’re not responsible for:

  • Site downtime or errors
  • Damages caused by delayed orders or shipping issues
  • Product differences due to screen/display variations

All jewellery is sold “as is,” and we do not guarantee exact matches unless stated.

10. Disputes

Any disputes or claims related to your use of this website or your purchase will be handled under local rules and regulations. All legal matters will be resolved in the courts located in [insert city/jurisdiction].

11. Changes to These Terms

We may update these Terms & Conditions as needed. Check back here regularly. Continued use of the website means you accept any changes.

12. Contact Us

Have a question? Need help? Email us at services@noveltyjewellers.com and we’ll get back to you.